How can we help?
Find answers to common questions or email Crapp Support. We read every message and will respond as soon as practical.
Email support@getcrapp.appAnswers for launch and beyond.
When will Crapp be available?
Crapp is available to test on iPhone through Apple TestFlight. The full App Store launch is still coming soon, and we have not announced a launch date yet.
How do I report incorrect restroom information?
The planned launch experience will include a report option on restroom details. Until that is available, email support@getcrapp.app with the restroom name, location, and the detail that needs review.
Why can’t Crapp find my location?
On iPhone, open Settings, choose Privacy & Security, then Location Services. Confirm Location Services is on and Crapp is allowed to use your location. You can still browse another area manually where that option is available.
How do I restore a Premium purchase?
Planned launch behavior: open Crapp, go to Settings, open Premium, and choose Restore Purchases. This control is not available until the app and Premium features launch.
How do I manage or cancel a subscription?
On iPhone, open Settings, tap your name, tap Subscriptions, and select Crapp. Apple manages App Store subscription billing and cancellations.
How do I delete my account?
The app is planned to include an account deletion option in Settings. You may also email support@getcrapp.app from the address associated with your account. We may need to verify the request before completing it.
Is restroom information guaranteed to be current?
No. Hours, access rules, cleanliness, accessibility, and availability can change. Crapp is designed to help you make a more informed choice, but you should use your own judgment.
Still need a hand?
Tell us what happened, what device you’re using, and any steps that led to the issue. Please do not send passwords or sensitive personal information.
Contact Crapp Support