Privacy Policy

Effective Date: October 6, 2026

Welcome to Crapp™. This Privacy Policy explains how Crapp LLC (“Crapp,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you use our mobile application, website, services, and related features.

Crapp is a community-powered restroom discovery app designed to help users find clean, accessible, and usable restrooms. Because our app may involve location data, user-generated content, restroom reviews, photos, and account information, we take privacy seriously.

This policy describes our practices. Reading or accepting it does not grant tracking permission. Google’s User Messaging Platform presents required advertising privacy choices in the app.

1. Information We Collect

We may collect information you provide directly, information collected automatically, and information received from third-party services.

Information you provide

You may provide information such as:

• Name or display name
• Email address
• Account login information
• Restroom submissions
• Restroom ratings and cleanliness scores
• Labels or restroom signals
• Written reviews or notes
• Reports about inaccurate or inappropriate content
• Photos you upload
• Preferences, such as accessibility needs or preferred restroom types
• Previously recorded advertising-processing preferences, notice versions, decision and withdrawal dates, and revision numbers. Crapp does not collect or store birthdates or advertising age categories. Existing advertising withdrawals are preserved.

You are responsible for the content you submit. Please do not upload photos or content containing people, minors, nudity, private information, or identifying details.

2. Location Information

Crapp uses location information to help you find nearby restrooms and improve location-based recommendations.

We may collect or use:

• Approximate location
• Precise location, if you grant permission
• Location search queries
• Coordinates associated with restroom submissions
• Coordinates associated with places or businesses selected during submission

Location access is used to:

• Show nearby restrooms
• Center the map around your current area
• Suggest nearby places when submitting a restroom
• Provide directions or navigation handoff
• Improve restroom discovery and ranking

You can disable location access through your device settings. Some features may not work properly without location access.

3. User-Generated Content

Crapp allows users to submit content, including restroom details, reviews, labels, reports, notes, and photos.

User-generated content may be visible to other users, depending on the feature and moderation status.

Examples of public or community-visible content may include:

• Restroom name or type
• Location or place information
• Ratings
• Cleanliness scores
• Labels or restroom signals
• Written reviews
• Photos
• Access notes
• Reported restroom conditions

Please do not submit private, sensitive, or identifying information. Do not upload photos that include people, reflections of people, minors, nudity, or private information.

We may remove, restrict, or moderate user-generated content that violates our Community Guidelines, Terms of Service, or applicable law.

4. Photos and Media

If you upload photos, we may collect and store those images to display restroom conditions to the community.

Uploaded photos should only show restroom-related details and must not include:

• People
• Faces or bodies
• Reflections of people
• Minors or children
• Nudity
• Identifying information
• Private documents, receipts, names, phone numbers, or contact details
• Inappropriate, harmful, or illegal content

Photos may be reviewed, removed, or restricted if reported or if we believe they violate our rules.

5. Account Information

If you create an account, we may collect information needed to create, manage, and secure your account.

This may include:

• Email address
• Display name
• Authentication provider information
• Account ID
• Submission history
• Review history
• Report history
• Favorites or saved locations, if supported
• Policy acceptance records

We may use account information to:

• Authenticate you
• Allow you to submit restrooms or reviews
• Prevent spam or abuse
• Enforce Community Guidelines
• Provide support
• Maintain platform trust and safety

6. Policy Acceptance Records

We may store records showing whether you accepted our Terms of Service, Privacy Policy, and Community Guidelines.

These records may include:

• User ID
• Policy type
• Policy version
• Date and time of acceptance

We use this information to confirm that users have accepted the current rules before submitting content or using protected features.

7. Payments and Subscriptions

Crapp may offer paid features, such as premium access to Poopmergency or other future functionality.

Payments may be processed by third-party providers such as:

• Apple App Store
• Google Play
• RevenueCat
• Stripe or other payment processors, if used later

We do not directly store your full payment card information.

Payment providers may collect information necessary to process transactions, manage subscriptions, prevent fraud, and comply with legal requirements. Their privacy policies apply to the information they process.

8. Third-Party Services

Crapp may use third-party services to operate and improve the app.

These may include services for:

• Authentication
• Database hosting
• File and photo storage
• Maps and place search
• Analytics
• Crash reporting
• Subscription management
• Payment processing
• Advertising and advertising consent management
• Customer support

Examples may include:

• Supabase
• Google Maps / Google Places
• Apple Maps
• RevenueCat
• Google AdMob and Google User Messaging Platform
• Apple App Store
• Google Play

These providers may process information according to their own privacy policies. We require service providers that access user data to protect it consistently with this Privacy Policy and applicable platform and legal requirements.

Advertising and privacy choices

Crapp requests non-personalized Google AdMob banners for non-Premium users. All ad requests are capped at General (G). Crapp does not present an age gate or an advertising age-group selector. The Google age-treatment signal is UNSPECIFIED for the general-audience configuration; this is not a declaration that the user is an adult. Account restrictions and privacy removal are handled through support and administrator moderation rather than demographic selectors.

Google's User Messaging Platform (UMP) refreshes consent information and presents required forms before ad requests. Crapp requests ads only when Google's SDK reports that ads may be requested, after Premium status and privacy verification are resolved. Apple tracking permission is separate; granting it does not enable personalized ads in this configuration. Premium loading does not briefly display an ad.

Non-personalized advertising still involves data processing, including device and app information, approximate area, delivery, measurement and fraud prevention. Crapp requests restricted data processing and disables publisher first-party IDs. We do not send your name, email, account ID, precise location, reviews or photos as ad-targeting parameters. Existing withdrawals are respected through eligible limited-ad requests; limited ads can still involve operational and fraud-prevention processing and ad availability is not guaranteed. Crapp does not override a blocked UMP state.

You can open Settings > Advertising > Privacy choices to read advertising information and open Google's privacy-options form whenever UMP says it is required, including for Premium users. Apple tracking permission can be changed in iOS Settings. Previously recorded account advertising preferences remain private and are removed with account deletion; device advertising preferences are stored locally. Crapp does not use personal information for personalized or cross-context behavioral advertising. Optional engagement reminders are controlled through the contextual notification-permission flow and app notification settings.

9. How We Use Information

We use information to:

• Provide and improve Crapp
• Show nearby restrooms
• Display community-submitted restroom information
• Support restroom submissions, reviews, labels, and reports
• Personalize the user experience
• Improve search, discovery, ranking, and recommendations
• Moderate content
• Prevent abuse, spam, fraud, or unsafe behavior
• Provide customer support
• Manage subscriptions and premium features
• Comply with legal obligations
• Maintain the security and reliability of the app

10. How We Share Information

We may share information in limited circumstances, including:

With other users

Some user-generated content may be visible to other users, such as restroom ratings, labels, reviews, photos, and location details.

With service providers

We may share information with vendors who help us operate the app, such as hosting, authentication, analytics, storage, maps, payment, and subscription providers.

For legal, safety, or compliance reasons

We may disclose information if we believe it is necessary to:

• Comply with law or legal process
• Protect users
• Enforce our Terms of Service or Community Guidelines
• Investigate abuse or fraud
• Protect the rights, safety, or property of Crapp, users, businesses, or the public

Business transfers

If Crapp is involved in a merger, acquisition, financing, reorganization, or sale of assets, user information may be transferred as part of that transaction.

11. How We Store and Protect Information

We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, or alteration.

However, no system is perfectly secure. We cannot guarantee absolute security.

You are responsible for keeping your account credentials secure and for using the app responsibly.

12. Data Retention

We keep information for as long as reasonably necessary to provide the app, maintain records, enforce policies, comply with law, resolve disputes, and improve the service.

We may retain:

• Account information while your account is active
• User-generated content unless deleted or removed
• Moderation and report history as needed for safety and enforcement
• Policy acceptance records
• Transaction or subscription records as required by law or platform providers

You can permanently delete your account from Settings > Account > Delete account. Deletion removes your login, profile, reviews, photos you uploaded, reports, and private account activity, including private review snapshots and the private advertising-preference record. Users can browse without an account; existing known-underage restrictions remain subject to support review. Advertising waits for applicable privacy verification. Restroom listings you contributed remain available as location information, but they are no longer linked to your account. We retain a minimal operational deletion record containing a hash of the former account identifier, deletion timestamps, and aggregate content counts; it does not contain your raw account identifier, email, name, or sign-in provider. Separately, account-removal workflows create a restricted privacy follow-up case before account attribution is removed. While review is open, the case retains a keyed hash for exact former-email lookup, the former-account hash, references to submitted or edited listings and correction records, review dates/status, and confirmed cleanup results. These references are pseudonymous personal information, not anonymous data. The case does not retain a login, raw account email, birthday, or copied content snapshots. Authorized administrators use it to locate and review retained contributions and prepare accurate removal responses after the account is gone. Closing a completed review clears its email-lookup and contribution links; minimal deletion and review receipts remain. Open cases have a 30-day operator review checkpoint, not an automatic 30-day deletion promise. Evidence-preservation deferrals require manual review and prevent dashboard history erasure until resolved. Some listing details and edit history may remain. Privacy-related removal of identifying listing details and edit snapshots is reviewed through support; edit history is not automatically erased by ordinary account deletion. Relevant evidence may be preserved where legally justified, with restricted access, rather than erased during a pending preservation review. Limited records may also be retained where required by law or for safety and fraud-prevention purposes. Deleting your Crapp account does not cancel a subscription billed by Apple or Google; manage or cancel it through your store before deleting the account.

13. Your Choices

Depending on your account status, device settings, and applicable law, you may be able to:

• Disable location access through device settings
• Update account information
• Delete or edit some submitted content
• Delete your account from Settings
• Report inaccurate or inappropriate content
• Opt out of certain communications
• Manage subscription settings through Apple or Google
• Review advertising information in Settings and reopen Google privacy options whenever required; change Apple tracking permission in iOS Settings

You can also choose not to create an account and browse available restroom information as a guest, where supported.

14. Children and Teens

Children's Privacy Protection: Crapp is a general-audience restroom-finding and geolocation utility intended for users aged 13 and older in the United States. Users ages 13–17 must have a parent or guardian's permission to use the service. We do not knowingly target, solicit or collect personal information from children under 13. The current app does not request an age group or birthdate; account creation includes a notice that users must be at least 13.

If we establish actual knowledge that a user is under 13 through moderation, support, a parent or guardian request, or an existing disclosure, we restrict further use and collection and handle removal through our authorized administrator workflow. Administrators verify the request and review the profile, reviews, uploaded photos, private account activity, and identifying details in contributed listings and edit history. Removal of retained content and history is manually reviewed rather than automatically triggered by ordinary account deletion. We do not promise that deleting an account instantly erases backups, lawful preservation records or information already held by service providers; applicable retention and provider procedures are described above.

Parents or guardians can contact support@getcrapp.app to request access, correction or removal. We reasonably verify their authority, document completed cleanup and any remaining review, and address relevant service-provider processing. Users must not upload photos showing people, including children or teens, or post another person's private information.

15. Sensitive Content and Restroom Privacy

Because restrooms are private and sensitive spaces, users must be careful when submitting photos, notes, reviews, or reports.

Do not submit content that violates another person’s privacy or safety.

We may remove content that includes people, private information, inappropriate images, or other sensitive material.

16. International Users

Crapp is operated by Crapp LLC in the United States.

The initial mobile launch is limited to the United States. If you access our website from elsewhere, your information may be processed in the United States or other locations where our service providers operate.

By using Crapp, you understand that your information may be transferred to and processed in countries that may have different privacy laws than your location.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we may update the effective date above. If changes are material, we may notify users in the app or require users to accept the updated policies before using certain features.

Updates to this policy do not by themselves grant new optional advertising permission. If that notice changes, previously recorded permission must match the current notice before ordinary optional advertising processing can resume. Limited advertising, where enabled, remains subject to the separate restrictions described above.

18. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, you can contact us at:

Crapp LLC Colorado Springs, Colorado, USA Email: support@getcrapp.app

Related Policies

Please also review:

• Terms of Service
• Community Guidelines